Consultants: Damian Palin

Customer Service Expert

One of Damian's areas of expertise is helping businesses and individuals develop their customer service skills to help differentiate them from the competition. He has worked with a wide range of clients, from large high street banks to smaller local businesses.

A simple philosophy
All training solutions are as individual as the clients and their business. Damian draws on extensive experience to ensure that he delivers the right training package. He does not offer generic 'off the' shelf courses.

Key customer service elements
Damian has worked with clients to improve the following areas of their customer service:
o Telephone skills (In & Outbound Call Centre)
o Professional sales techniques
o Face to face customer service skills
o Communicating confidently with customers
o Customer interviewing skills
o Defusing difficult situations
o Creating impact with a letter
o Assertiveness
o Exceeding customers' expectations
o Bespoke consultancy working with Senior Management to improve their customer service strategy

Values
Professional
Damian is serious about helping people & businesses improve. He adopts a professional approach to achieve this.
Challenging
It's simple. People learn much more and much faster when stretched. Damian challenges individuals to find better ways of doing things.
Engaging
Damian works hard with clients to ensure people are engaged and stimulated by their development. This encourages long lasting learning and real benefits.
Fun
When people work with an enthusiastic, professional person and are engaged & stimulated by challenging activities it's almost impossible not to have fun. This is the vital ingredient that keeps us all healthy and ensures clients get value for money.

"Developing People - Delivering Results"

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To be put in contact with this consultant or to request customised training:
Please contact George Cooke 0151 3532833   

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